Refund Policy

Thank you for shopping at Fioranzo. We appreciate your business and strive to provide the best possible products and services. Please read this Refund Policy carefully as it outlines your rights and obligations regarding refunds.

1. General Refund Policy

We offer refunds under certain conditions as described below. To be eligible for a refund, your request must meet the criteria outlined in this policy.

2. Eligibility for Refunds

a) Physical Products (if applicable)

  • Items must be returned within 7 days of purchase.

  • The product must be unused, in the same condition that you received it, and in its original packaging.

  • A valid proof of purchase is required.

b) Digital Products / Services / Online Content

  • Due to the nature of digital products/services, refunds will only be granted if:

    • There is a proven technical issue that prevents access or use of the product/service.

    • The product was not delivered as described.

    • Refund requests are submitted within 7 days of purchase.

Note: We do not offer refunds for change of mind or personal dissatisfaction after full access has been granted or content has been consumed/downloaded.

3. Non-Refundable Items

The following items/services are not eligible for refund:

  • Gift cards

  • Downloaded digital files

  • Custom or personalized products

  • Services already rendered

  • Sale or clearance items (unless defective)

4. How to Request a Refund

To initiate a refund, please contact us at contact@fioranzobrand.com with the following details:

  • Your full name

  • Order number or transaction ID

  • Reason for the refund request

  • Supporting documentation (if applicable)

We will review your request within 7 business days and notify you of the outcome.

5. Refund Process

If your refund is approved:

  • It will be processed back to your original payment method within 7 business days.

  • Depending on your bank or credit card issuer, it may take additional time for the refund to reflect in your account.

6. Late or Missing Refunds

If you haven’t received a refund after the expected time:

  1. Check your bank account again.

  2. Contact your credit card company or bank—it may take some time before the refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at [insert email].

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about our Refund Policy, feel free to contact us:

Email: contact@fioranzobrand.com